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Frequently Asked Questions

If you purchased your eReader from kobo.com and are dissatisfied with it for any reason, you have 45 days after the date of purchase to return it to Kobo. To return your Kobo eReader, please contact Kobo Customer Care. If you bought your eReader from another retailer, please contact the store where you bought it and ask them about their return process.
New and refurbished Kobo eReaders sold in Canada come with a one-year limited warranty. Learn more and download the warranty document for your region at kobo.com/userguides.
No. Currently, gift cards can only be used to purchase eBooks or audiobooks on kobo.com.
Kobo eReaders use front-light technology that diffuses light across the page, rather than illuminating it from behind. Backlit screens often cause eyestrain because they shine outwards, towards your eyes, and because they require glass screens that reflect light and create harsh glare.
ComfortLight PRO is a built-in reading light on Kobo eReaders that lets you automatically adjust screen brightness and reduces blue light exposure by changing the colour temperature of the front light. This helps to minimize eyestrain and improve reading comfort, especially at night.
Kobo eReaders support English, Catalan, Czech, Danish, Dutch, Finnish, French (Canada), French (France), German, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish (Mexico), Spanish (Spain), Swedish, Traditional Chinese, and Turkish.
E Ink is electronic ink that offers a glare-free, print-on-paper reading experience. In your Kobo eReader’s E Ink display, there are microscopic particles of black and white ink mixed in with each pixel on the screen. As you turn pages in your eBook, different ink particles move to the surface of your screen, appearing as text and pictures that look just like print on a page.
Since 2022, all new Kobo eReaders are made with more eco-conscious materials. Each features an exterior made with more than 85% recycled plastic, including 10% ocean-bound plastic. Specific materials vary by model. Learn more at kobo.com/eco.
All Kobo eReaders support library borrowing via OverDrive, available in select countries, allowing you to borrow eBooks from your local library. Libby is an app that works with OverDrive, enabling you to manage your library loans and sync them to your Kobo eReader.
All Kobo eReaders support audiobooks purchased or downloaded from Kobo, allowing you to listen to them through Bluetooth® headphones or speakers.
All Kobo eReaders are free of ads and distractions like notifications.
Yes, Kobo eReaders support the EPUB format as well as EPUB3, FlePub, PDF, MOBI, JPEG, GIF, PNG, BMP, TIFF, TXT, HTML, RTF, CBZ, CBR and Kobo Audiobooks.
Yes, Kobo eReaders offer various customization options, including font size, style, line spacing, margins, and brightness settings, allowing users to tailor their reading experience to their preferences.
You can only export annotations from books that have been purchased from Kobo or borrowed in Kobo Plus. For EPUB files, markups remain on your eReader and cannot be exported. For non-protected PDF files, you can export your PDFs with your handwritten notes by using Dropbox or Google Drive (available on select eReaders), or by connecting your eReader to a computer via USB. Learn more about exporting annotations.
Dropbox and Google Drive are free online storage services that let you save your personal files (available on select eReaders). After you link your Kobo account with Dropbox or Google Drive, you can save your notebooks to a Dropbox or Google Drive folder. To link your accounts, you’ll need to use your phone or computer to retrieve a code that pairs with your eReader.
Yes, Kobo Libra Colour, Kobo Elipsa 2E, and Kobo Sage offer a wide range of notebook templates that you can use for note-taking and organization. These templates include options for lined, grid, and blank pages.
Repairable parts of Kobo Libra Colour, Kobo Clara Colour and Kobo Clara BW include the display, battery, motherboard, and front and back covers. Please be advised that only repairs to these components are authorized by Kobo. To learn more about which parts you can repair, visit iFixit’s Repair Hub.
You can get eBooks and audiobooks onto your eReader by purchasing them from the Kobo Store directly on the device, or on kobo.com, or in the Kobo Books App for Android. Additionally, you can transfer eBooks via USB from your computer, use online storage services like Dropbox or Google Drive (available on select eReaders), or borrow eBooks and audiobooks from your local library using OverDrive. Please note, sideloaded books will not sync across devices or appear in your Kobo Books App.

All Kobo eReaders support audiobooks purchased or downloaded from Kobo, allowing you to listen to them through Bluetooth® headphones or speakers.
All Kobo eReaders are free of ads and distractions like notifications.
Yes, Kobo eReaders support the EPUB format as well as EPUB3, FlePub, PDF, MOBI, JPEG, GIF, PNG, BMP, TIFF, TXT, HTML, RTF, CBZ, CBR and Kobo Audiobooks.
Yes, Kobo eReaders offer various customization options, including font size, style, line spacing, margins, and brightness settings, allowing users to tailor their reading experience to their preferences.
You can only export annotations from books that have been purchased from Kobo or borrowed in Kobo Plus. For EPUB files, markups remain on your eReader and cannot be exported. For non-protected PDF files, you can export your PDFs with your handwritten notes by using Dropbox or Google Drive (available on select eReaders), or by connecting your eReader to a computer via USB. Learn more about exporting annotations.
Dropbox and Google Drive are free online storage services that let you save your personal files (available on select eReaders). After you link your Kobo account with Dropbox or Google Drive, you can save your notebooks to a Dropbox or Google Drive folder. To link your accounts, you’ll need to use your phone or computer to retrieve a code that pairs with your eReader.
Yes, Kobo Libra Colour, Kobo Elipsa 2E, and Kobo Sage offer a wide range of notebook templates that you can use for note-taking and organization. These templates include options for lined, grid, and blank pages.
Repairable parts of Kobo Libra Colour, Kobo Clara Colour and Kobo Clara BW include the display, battery, motherboard, and front and back covers. Please be advised that only repairs to these components are authorized by Kobo. To learn more about which parts you can repair, visit iFixit’s Repair Hub.
You can get eBooks and audiobooks onto your eReader by purchasing them from the Kobo Store directly on the device, or on kobo.com, or in the Kobo Books App for Android. Additionally, you can transfer eBooks via USB from your computer, use online storage services like Dropbox or Google Drive (available on select eReaders), or borrow eBooks and audiobooks from your local library using OverDrive. Please note, sideloaded books will not sync across devices or appear in your Kobo Books App.